Privacy Policy

1. Introduction

Welcome to Primex Travel ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primextravel.com and use our travel services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are committed to protecting your personal data and respecting your privacy. Our data protection policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

Primex Travel
Hauptstraße 16
70178 Stuttgart
Germany
Email: [email protected]
Phone: +49 30 780 7360

3. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Passport details (required for booking travel)
• Date of birth
• Payment information (processed securely via third-party payment processors)

3.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3.3 Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. How We Use Your Information

Primex Travel uses the collected data for various purposes:

• To provide and maintain our Service: Processing bookings, reservations, and issuing tickets.
• To manage your account: Registering and managing your user profile.
• To perform contracts: Developing, complying with, and undertaking the purchase contract for the products, items, or services you have requested.
• To contact you: Sending updates, security alerts, and support messages regarding your bookings.
• To provide analytics: Monitoring and analyzing usage trends, preferences, and activities to improve our services.
• To fulfill legal obligations: Complying with legal and regulatory requirements, such as immigration authorities.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Contract: The processing is necessary for the performance of a contract with you (e.g., booking a flight or hotel).
• Legal obligation: The processing is necessary to comply with the law (e.g., keeping records for tax authorities or sharing data with border control).
• Legitimate interests: The processing is necessary for our legitimate business interests, such as direct marketing or fraud prevention, provided your interests and fundamental rights do not override those interests.
• Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., sending you a newsletter). You may withdraw your consent at any time.

6. Data Sharing and Disclosure

We may share your personal information with third parties in specific circumstances. We may disclose your data to:

6.1 Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Service providers include airlines, hotels, tour operators, and payment gateways.

6.2 Transfers of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

6.3 Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Primex Travel
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or accounting laws), resolve disputes, and enforce our legal agreements and policies.

Generally, we keep booking data for 3 to 10 years depending on local tax laws, and marketing data until you withdraw your consent.

8. Your Data Protection Rights

You have certain rights regarding your Personal Data. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Under the GDPR, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us at [email protected].

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: +49 30 780 7360
By mail: Primex Travel, Hauptstraße 16, 70178 Stuttgart, Germany