Terms & Conditions

Welcome to Primex Travel. By using our website, services, or booking a travel package with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a booking.

1. Introduction

These Terms & Conditions govern the contractual relationship between you (the "Client" or "Traveler") and Primex Travel (the "Company", "we", "us", or "our"). When you book a travel service through our platform, you enter into a legally binding contract with Primex Travel based in Stuttgart, Germany.

By accessing our website and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

2. Booking and Payment

2.1. Making a Reservation

Bookings can be made via our website, by email, or by telephone. A booking is not confirmed until you receive a written confirmation from Primex Travel, typically via email. This confirmation will detail the itinerary, price, and specific terms applicable to your booking.

2.2. Deposits and Final Payments

• A non-refundable deposit of 30% of the total package price is required at the time of booking to secure your reservation.
• The remaining balance must be paid no later than 30 days prior to the departure date.
• For bookings made within 30 days of departure, full payment is required immediately.
• Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.

2.3. Price Changes

Prices quoted on our website or in brochures are based on current rates of exchange, tariffs, and taxes. We reserve the right to increase or decrease the price of your travel arrangements prior to the date of departure. You will be notified of any price increase exceeding 10% of the package cost, and you will have the option to accept the change or cancel your booking and receive a full refund.

3. Cancellations and Amendments

3.1. Cancellation by the Traveler

If you wish to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:

• More than 60 days before departure: Loss of deposit.
• 30 to 60 days before departure: 50% of total package price.
• Less than 30 days before departure: 100% of total package price (non-refundable).

Additional cancellation fees imposed by third-party suppliers (airlines, hotels, tour operators) may apply and will be passed on to you.

3.2. Amendments by the Traveler

If you wish to change your booking after it has been confirmed, we will do our best to accommodate your request. However, changes are subject to availability and an administration fee. Any significant change to your itinerary may be treated as a cancellation and re-booking, incurring cancellation fees.

3.3. Cancellation by Primex Travel

We reserve the right to cancel your booking in the unlikely event of force majeure, insufficient booking numbers, or other circumstances beyond our control. In such cases, we will offer you an alternative travel date or a full refund of all monies paid. We shall not be liable for any further compensation or consequential loss.

4. Travel Documents

It is your responsibility to ensure that you possess a valid passport and any necessary visas for the destinations included in your itinerary. Passports must generally be valid for at least six months beyond your planned return date. Primex Travel is not liable for any loss or expense incurred due to your failure to obtain valid travel documents. We provide visa assistance as a service, but the final decision rests with the respective consulates and embassies.

5. Travel Insurance

While travel insurance is not mandatory for all destinations, we strongly recommend that you purchase comprehensive travel insurance. This should cover cancellation, curtailment, medical expenses, personal accident, and baggage loss. Primex Travel is not liable for any costs arising from incidents that could have been covered by travel insurance.

6. Health and Safety

You must inform us in writing of any medical condition, dietary requirements, or disability that may affect your travel arrangements at the time of booking. If you have a pre-existing medical condition, we recommend you consult your doctor before traveling. Primex Travel reserves the right to refuse carriage if, in our reasonable opinion, your medical condition poses a risk to yourself or others.

7. Code of Conduct

As a condition of travel, you agree to behave in a manner that is acceptable to fellow travelers and local authorities. We reserve the right to terminate your travel arrangements without refund if your behavior is deemed disruptive, abusive, or illegal. You are responsible for any damages or fines incurred due to your behavior.

8. Limitation of Liability

Primex Travel acts only as an agent for third-party service providers such as airlines, hotels, and transport operators. We accept no liability for loss, damage, injury, delay, or inconvenience caused by the failure of these third parties. Our liability is limited to the amount paid for the specific service in question, except where death or personal injury is caused by our negligence.

9. Complaints

If you have a complaint during your trip, you must immediately inform our local representative or the service provider so that the issue can be rectified on the spot. Failure to do so may affect our ability to compensate you. Any unresolved complaints must be submitted in writing to our head office within 28 days of the end of your trip.

10. Privacy Policy

Your use of our website is also subject to our Privacy Policy. By using our services, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy.